FAQs

Q. How do I use this app?

A. Check out the Features page of this website for explanations of how to use the features of this app.

Q. What version of iOS is required?

A. Version 9.0 or greater.

Q. Is there an Android version of the Hymnals App?

A. There is an older version of the Hymnals app for Android.  However, there are no plans to continue the development of the Android version.

Q. Does the Hymnals app work on the Microsoft Surface or the Amazon Kindle Fire?
A. There are no versions of the Hymnals app that work on Microsoft Surface or the Amazon Kindle Fire.

Q. I have purchased a hymnal through the Android version of the Hymnals app.  How can I transfer my purchase to the iOS(iPad/iPhone) version of the Hymnals app?

A. Install the most current Hymnals app to your iOS device from the Apple app store. In the “Account” area of the app, login to your giamusic.com account.  Then email hymnalsapp@giamusic.com proof of your Android purchase and the email address of your giamusic.com account. We can then assign the hymnal to your account that will automatically download to your device.
Types for proof of Android purchase:  

  • Screenshot of hymnal installed on your Android device.
  • An email receipt of the hymnal purchase from the Google Play store.  

Q. I purchased the wrong hymnal or I’m unhappy with my purchase.  May I recieve a refund? 

A. Unfortunately, since the purchase was made either though the Apple App Store or the Google Play Store, we are unable to offer a refund.

Q. Will the Hymnals app be adding WLP publications? 

A. Yes. We have plans to be adding WLP publications in the near future.

Q. Am I able to print hymnal pages to my printer?

A. No. Due to copyright agreements with artists and publishers, the app is unable to print hymnal pages to a printer.

Q. I can only see the first several pages of the hymnal.  Where is the rest of the hymnal? 

A. The rest of your hymnal is downloaded.  It’s just a different way of navigating.  The first part of the hymnal is the title section with credits, acknowlegments, history, etc.  To navigate to the next hymn, swipe from right to left, or tap the right side of your screen.

Q. How do I delete an annotation?

A. While in annotation mode, tap on the annotation that you would like to delete. The annotation will begin to pulsate and a secondary menu will appear at the top of the screen.  Tap the trash can icon to delete the annotation. 

Q. In version 1 I could enter “Full Screen Mode” by double tapping on the hymn.  Is this a feature in version 2?

A. In version 1, we tried to fit the hymn from side to side with very little side margins.  This would then obscure the very bottom of the hymn.  Full screen mode helped display the entire hymn page from top to bottom.  Version 2 was designed to display more of the hymn page without the need of a full screen mode.

Q. Why are the audio samples are not working?

A. Only some of the hymnals have access to recorded audio samples a portion of the hymns.  When these are available, the speaker icon will be available to tap.  Tapping on the speaker icon will launch a small audio player to play the audio clip. If you cannot hear the sample play –

  • Make sure your device is not in “Silent Mode”.  On iPhones, this is a switch on the side of the device. On the iPad, it’s in the settings or swiping down from the top right corner of the screen.
  • Make sure that your volume is up and that you can hear the selected audio output on your device.  
  • Check to that your device is not connected to an external speaker that you cannot hear. 
  • An internet connection is required to listen to audio samples. 

Q. Does the Hymnals app display more than one page on the screen at a time?

A. Although this would be a useful feature, the third party PDF viewer library does not have this capability.  We’ve tried to hack it without any success.